MrGreen Privacy Policy

At MrGreen, we understand that your personal data is one of your most valuable assets, and we are fully committed to protecting it. This privacy policy explains how we, Mr Green Limited, collect, use, store and safeguard your information when you visit our website, use our mobile app, or interact with any of our gaming and betting services. By registering an account or continuing to use MrGreen, you agree to the practices described below.

Who We Are

We are Mr Green Limited, a company registered in Malta under registration number C43260, with our registered office at Tagliaferro Business Centre, Level 8, High Street, Sliema SLM 1549, Malta. We are part of the evoke plc group and operate under license number MGA/CRP/121/2006. Since 2007, MrGreen has provided online casino, live casino, poker and sports betting services, and we take our responsibility to protect your data very seriously.

Information We Collect

When you create a Mr Green login and use our services, we collect several categories of personal information necessary to open and manage your account, process transactions, and comply with our regulatory obligations.

• We collect identity details you provide during registration, such as your name, date of birth, address, email and phone number.
• We record your account credentials, including your username and encrypted password used for your MrGreen login.
• We gather financial information, including deposit and withdrawal history, payment card details, and e-wallet account information used when you request an mr green withdrawal.
• We track your gaming activity, including which mr green slots, live casino tables, poker tournaments or sports betting markets you access, along with wagers, bets and outcomes.
• We collect technical data such as your IP address, device type, browser information and app usage statistics whenever you use the mr green app or mrgreen app on mobile or desktop.
• We record communications you send us via email, live chat, or our contact form, including any enquiries about a mr green bonus code, mr green promo code or account verification.

How We Use Your Information

We use the information we collect for a variety of legitimate purposes connected to operating MrGreen safely and lawfully.

• We use your data to verify your identity, age and location, ensuring you are legally permitted to access mr green betting and casino services.
• We process your financial details to handle deposits, mr green casino bonus payments, and withdrawal requests through your chosen payment method.
• We personalise promotional offers, including mr green free spins, mrgreen bonus campaigns, and mr green no deposit bonus opportunities, based on your account activity and preferences.
• We monitor gameplay patterns to support responsible gambling tools and detect unusual or fraudulent behaviour.
• We use aggregated data to improve our website, our mrgreen casino app, and our overall customer experience.
• We may use your contact details to send service updates, security notices, or information about a new mrgreen promo code, unless you have opted out of marketing communications.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise you when you return to MrGreen, remember your preferences, and analyse how our site is used. Some cookies are essential for core functions such as maintaining your mr green casino login session, while others help us measure traffic and tailor advertising for our mrgreen bonus and mrgreen no deposit bonus promotions. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information in the following circumstances:

• We share data with regulators, including the Malta Gaming Authority, to demonstrate compliance with our license conditions.
• We work with payment processors such as Visa, Mastercard, Skrill, NETELLER, Trustly and PayPal to process your deposits and withdrawals securely.
• We engage trusted service providers, including identity verification agencies, fraud prevention companies, and IT infrastructure partners, who are contractually bound to protect your data.
• We may disclose information where required by law, court order, or to prevent fraud, money laundering, or other criminal activity.
• We may share data with group companies within evoke plc for administrative and security purposes.

Data Security

We employ industry-standard security measures, including encryption, firewalls and access controls, to protect your personal and financial information from unauthorised access, loss or misuse. Our systems undergo regular audits, and our staff receive ongoing training on data protection practices. While we take every reasonable precaution, we encourage you to keep your MrGreen login credentials confidential and to notify us immediately of any suspected unauthorised account access.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory and licensing obligations. In most cases, we keep account and transaction records for a minimum period required under Maltese gaming regulations, even after you close your MrGreen account, to satisfy anti-money laundering and audit requirements.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to respecting them.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request that we delete your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing communications about a mrgreen bonus code or mr green casino bonus.
• You have the right to withdraw consent at any time where processing is based on consent.
• You may lodge a complaint with the relevant data protection authority if you believe we have not handled your data appropriately.

International Data Transfers

As part of our operations across Europe and Canada, we may transfer your data outside your country of residence. Whenever we do so, we ensure appropriate safeguards are in place, such as standard contractual clauses, to maintain a level of protection consistent with this privacy policy.

Children's Privacy

MrGreen services are strictly intended for individuals who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we take immediate action, including account closure, if we discover underage use of our platform.

Restricted Jurisdictions

We do not offer our services to residents of restricted countries, including Afghanistan, Australia, Bosnia and Herzegovina, Burma, Cuba, the Democratic Republic of Congo, Iran, Libya, North Korea, Serbia, Sudan, Syria, the United States, Zimbabwe, or any jurisdiction where participation would conflict with local law. If we detect access from a restricted location, we reserve the right to suspend the associated account.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through our website or via email, and we encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this privacy policy, wish to exercise your data protection rights, or need assistance with your mrgreen casino login, please contact our support team through Live Chat between 8am and 8pm, our Help Center, or by email at customerservice@mrgreen.com. We are here to help and are committed to responding promptly to all privacy-related enquiries.